Returns & Exchanges
At Ellington Pens, we stand by the quality of our fine writing instruments and offer a 30-day return policy for items in their original, unused condition. If your purchase does not meet your expectations, we are committed to providing a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.
Secure Packaging
Place the pen back in its original luxury presentation box and ensure it is safely packed in a shipping carton to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it securely to the outside of your return package.
Inspection and Refund
Once our artisans receive and inspect your return for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing